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The first step entails clearly identifying the scope of the social change problem to determine the single most important objective and measure of success.
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Human behaviour is extremely complex. Through various research methods, a deep understanding of the target audience is conducted to uncover key insights.
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A strategy is developed that combines methods of commercial marketing underpinned by an evidence-based behavioural theory to ensure the likelihood of effective, sustainable behaviour change.
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When the right key insight is uncovered, it often translates into the golden nugget for a creative idea. This ideas then come to life through a variety of tactics that are then executed.
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Measuring a behaviour change initiative is the most important step. Evaluation is conducted by measuring outputs, outcome and impact. The results then inform opportunities to improve and optimize.
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